How safe is ordering furniture online?
Our website is extremely secure. We have all the necessary security features in place to make sure all information given is kept private and secure.
Can I change my order?
Yes, you can make any changes to your order by contacting us by phone, email or through our website.
What if my items won’t fit in my property?
If the items won’t fit through the door we can bring them back and make some small amendments to them. Otherwise we will return the items and issue you a full refund.
Can I collect my order?
Yes, you can collect your order directly from our factory premises.
Do you deliver overseas?
No, unfortunately we don’t have the facilities to deliver overseas at this time.
Can I pay upon delivery?
Yes, cash on delivery is accepted along with credit or debit card payments.
What do I do if I have find a fault with my new furniture?
If you discover a fault with your furniture please contact us as soon as possible by phone, email or through our website.
What do I do if I’m not happy or want to make a complaint?
We thrive and depend on customer satisfaction. If for any reason you are not happy with any part of the service you have received then please contact us and we will aim to resolve any issues raised to us.
Do your products come with a warranty?
Yes, our products come with a 12 month manufacturer's guarantee. If you experience an issue with the item within 12 months of purchase, our dedicated Customer Services Team is always on hand to help.
How can I get in touch?
Give us a call on 0161 7111 365 (lines open Monday-Friday) or send us an email to email@example.com and we'll endeavour to respond within 48 hours.